Collection Officers

Collection Officers

Key roles and Responsibilities
  • Control delinquent loan payments and recovery of non-performing loans.
  • Timely and effectively contact delinquent clients.
  • Analyze clients’ financial situations and negotiate loan repayment arrangements.
  • Make recommendations to management, when appropriate, for stronger collection actions including repossession of security.
  • Giving a detailed report on accounts collected on daily, mid-month and monthly basis.
  • Maintain accurate records, files, and reports on all collection activity.
  • Inform management on the trends in loan disbursements that contribute to delinquency.
  • Contact clients whose loans are almost due to prepare them to honor the instalments.
  • Ensure all cheques which are due for banking are duly banked and follow up on bounced cheques.
  • Ensure all penalties arising from late repayments are followed up and collected.
  • Work closely with external agencies on debt collection and recoveries.
  • Ensure all demand letters are duly and timely issued and clients are informed of the steps to be taken.
  • Adhere to the set policy on loan recoveries and collections.
  • Send reminder messages to clients on their loan payments.
  • Perform any other related function as assigned to by the management from time to time.
Required Skills & Qualifications
  • A diploma in business related course or equivalent with demonstrable experience.
  • Good negotiation and communication skills
  • Full knowledge of retail clients’ products
  • Good computer skills especially knowledge of excel and Credit MIS
  • Strong analytical, relationship skills and attention to detail

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